Customer experience


Improve your relationship with customers and their experience with your brand.

Identify issues


Identify customer issues using smart filters:-

Instantly uncover problems with customer experience using up to 50 different customizable filters.

Pinpoint strengths and weaknesses and prioritize areas for refinement.

Identify customer pain points by analyzing discussions on public forums and social networks.


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When to post


Get to know your audience:-

Discover the optimum times to post by identifying when your audience is online.

Find out what types of posts drive the most engagement on social channels.

Improve social customer service by using smart filters and tagging to sort through customer responses.


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Optimize efforts


Optimize social efforts using IQ Apps:-

Improve social channel performance using in-depth analytics for Twitter, Facebook, Instagram and more.

Quickly identify top performing channels, content and post types.

Benchmark social customer support efforts using sentiment-based social KPIs.


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